Competency Exam 2026 for PA

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COMPETENCY EXAM 2026

Revised 7/16/2026

This competency exam is based on the information included in the Handout for Competency Exam 2026 for Pennsylvania

Prevention of Abuse and Exploitation

1. Emotional abuse includes:*

a. Threatening
b. Ignoring
c. Yelling/humiliation
d. All of the above

2. A client complains that another caregiver is abusing them. You should:*

a. Report the complaint to the agency
b. Listen to the complaint, but do nothing
c. Defend the other aide
d. Tell the client that they are confused

3. Is causing mental harm, or keeping a client from other services they need examples of abuse?*

a. Yes
b. No

4. Neglect is harmful, but it is not a crime*

a. True
b. False

Fraud and Financial Abuse Prevention

5. Fraud is defined as the act of obtaining possession or control of a person’s assets through:*

a. Deceit
b. Trickery
c. Hoax
d. All of the above

6. It is okay to borrow money from a client, as long as you pay them back.*

a. True
b. False

7. It is okay for your client to clock you in or out*

a. True
b. False

8. The client offers you money “because they know you need it”. You should:*

a. Accept the money
b. Tell the client that you have your own money and you don’t need theirs
c. Refuse in a firm but courteous manner
d. Take the money but secretly put in back in the client’s wallet

Reporting Critical Incidents

9. A client is complaining about chest pain. What do you do?*

a. Ensure the client is in a safe and comfortable position
b. Ask the client if they have any prescribed medication to ease chest pain
c. If the client does not have any prescribed medication or there is no relief after taking the medication, call 911 and the office
d. All of the above

10. A direct care worker only needs to report incidents that happen while they are providing services*

a. True
b. False

11. Other than the office, what other agencies may follow up on a critical incident?*

a. Office of Long-Term Living (OLTL)
b. Department of Health
c. Service Coordination Agency/Area Agency of Aging
d. All of the above

12. Critical Incidents must be reported to the office. Which of the following should be reported as a critical incident?*

a. Offensive, abusive, and/or demeaning language
b. Striking of the client
c. Use of excessive force or restraints
d. All of the above

Participant Complaint Resolution

13. When addressing a complaint, the employer must reveal the name of the client or family member that filed a grievance*

a. True
b. False

14. The agency has an incident reporting policy/procedure located in their policy and procedure manual*

a. True
b. False

15. An unsatisfied client and their family members tell an average of 15 other people about a negative experience*

a. True
b. False

16. It is okay to tell a client “Yes” to something you cannot do just to keep them quiet.*

a. True
b. False

Competency Exam 2026 - PA

Step 1 of 4

COMPETENCY EXAM 2026

This competency exam is based on the information included in the Handout for Competency Exam 2026 for Pennsylvania

Prevention of Abuse and Exploitation

Fraud and Financial Abuse Prevention

Reporting Critical Incidents

Participant Complaint Resolution

Providers Quality Management Plan

Department Issued Policies and Procedures

Ambulation

Dressing

Feeding

Hair

Shaving

Grooming

Tuberculosis (TB) Education

General Skills

Competency Exam 2026 for PA

Competency Exam 2026 - PA

Step 1 of 4

COMPETENCY EXAM 2026

This competency exam is based on the information included in the Handout for Competency Exam 2026 for Pennsylvania

Prevention of Abuse and Exploitation

Fraud and Financial Abuse Prevention

Reporting Critical Incidents

Participant Complaint Resolution

Providers Quality Management Plan

Department Issued Policies and Procedures

Ambulation

Dressing

Feeding

Hair

Shaving

Grooming

Tuberculosis (TB) Education

General Skills

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