FAQ

FAQ2018-02-21T11:14:37+00:00

Frequently Asked Questions

How long has Family Choice Healthcare (FCH) been serving the community?2018-02-16T14:26:16+00:00

Family Choice Healthcare has been serving the community since 1996. FCH began providing services in the Washington, D.C. metropolitan area in 1996. Today, FCH also operates in Pennsylvania, and New Jersey.

Do you provide services in facilities?2018-02-16T14:25:50+00:00

Yes, we send attendants to hospitals, nursing homes, and assisted living facilities. We provide the same personal care services that we would in your own home.

Does FCH supply literature explaining its services and fees?2018-02-19T13:26:21+00:00

Family Choice will be happy to send literature and a fee schedule upon your request. We would be happy to talk with you about your loved one and how we can be of service.

Is there a service contract and if so, what is the cancellation policy?2018-02-19T13:26:53+00:00

Yes, there is a service contract that stipulates the rate, level of care, patient rights, and overall permission to provide home care service to the individual. You may cancel at any time.

What is the minimum number of hours required per shift?2018-02-19T13:27:36+00:00

FCH requires a 3-hour minimum per shift — and a minimum of 15 hours per week.

Do you provide 24-hour care?2018-02-19T13:28:30+00:00

Yes, we provide 24-hour live-in services. This can be provided in two ways. Two attendants may work two 12 hour shifts around the clock, or one attendant may provide 24-hour care by living with the client. A single live-in attendant must have their own bedroom, bathroom and ample space to store their clothing. They must also be able to have at least 8 hours of uninterrupted rest.

Do you require a deposit before services begin?2018-02-16T14:22:47+00:00

Yes, FCH requires a one week deposit based upon the hours of service requested by the client and/or family per week. The deposit can be used towards the last invoice, if for any reason, services were to cease.

How does Family Choice select and train its employees?2018-02-16T14:20:28+00:00

Family Choice prefers to hire seasoned Certified Nursing Assistants, Home Health Aides and Homemaker/Companions. Generally, they should have at least 2 years experience in a hospital, skilled nursing facility, assisted living facility or home health agency. There are other key attributes that we look for in our selection process, such as, maturity, accountability, and documented history of a clean criminal background. Our orientation process is thorough and emphasizes the quality standards that FCH has had in place for over 12 years. During orientation, we review the history of FCH, agency policy and procedures, including our mandate to attend quarterly training exercises, and employee rights and responsibilities.

Is FCH professionally insured?2018-02-16T14:19:47+00:00

Since 1996, Family Choice Healthcare has carried General and Professional Liability Insurance through a reputable, federally regulated insurer.

Is FCH professionally insured?2018-02-16T12:57:12+00:00

Since 1996, Family Choice Healthcare has carried General and Professional Liability Insurance through a reputable, federally regulated insurer.

Are FCH attendants employees or independent contractors?2018-02-16T12:56:43+00:00

All direct care workers of FCH are employees of the agency. All applicable Federal withholdings are taken from an attendant’s paycheck. Personnel policies are examined at the initial orientation and reviewed at quarterly training programs.

Is a licensed nurse required to evaluate the client’s home care needs? If so, what does this entail?2018-02-16T12:56:10+00:00

Depending upon the jurisdiction, a licensed, registered nurse must evaluate the client in order to assess his/her needs and to orient the attendant to their duties. This assessment must be performed before aide services begin.

During the initial assessment, the RN supervisor will:

  • Create an aide assignment
  • Review the complaint process
  • Assess the client’s environment
  • Review the advance directives policy
  • Assess the client’s general physical condition
  • Review the client’s rights and responsibilities
Does Family Choice include the client and his or her family members in developing the plan of service? Is the family involved in making service plan changes?2018-02-16T12:55:12+00:00

The client, family members, and/or a client’s representative(s) play an integral part in the formulation of the Plan of Service. Their input helps the to provide much needed detail and structure to the Plan of Service. Information, such as, favorite foods or foods to avoid, social activities, and general likes and dislikes, can only be conveyed by the client and/or client representative(s). Certainly, if the client/client representative sees a need for a change in the Plan of Service, the RN Supervisor will work with them to amend the aide assignment.

How often do RN Supervisors make visits?2018-02-16T12:54:26+00:00

Depending upon the jurisdiction, the RN Supervisor’s visit may vary from every 45 days to every 90 days. Our intake specialist will discuss with you the frequency of visits which applies to your needs.

Who can the client or his/her family members call with questions or complaints?2018-02-16T12:53:58+00:00

FCH office hours are 8:30 am to 5:30 pm, Monday through Friday, excluding holidays. We can be reached after hours through our automated system. When you call after hours, leave a detailed message. When you hang up, our on-call representative will be alerted that there is a message. The appropriate personnel will be contacted to handle your question, concern or complaint.

Why should I go through an agency as opposed to privately hiring someone?2018-02-16T12:53:24+00:00

When someone privately hires an individual they become the employer. As an employer, you assume all risks, staffing responsibilities, and quality management. An agency, like FCH, insures and bonds all of our employees, assigns staffing managers to coordinate consistent staffing measures and conducts nurse assessments to monitor quality of care. With an agency, the client can be assured that their care will be provided on a consistent basis and the family members who may need a break will have time to do the things they need to do, worry free.

How do I start services?2018-02-16T12:52:49+00:00

Simply call and make a request for services. We will give you the option of interviewing 2–3 attendants on the date and time that’s most convenient for you and/or your family (our most popular choice). The other option would be to have Family Choice select an attendant that would be the best match for your loved one. Once an attendant has been chosen, our RN Supervisor will contact you to set-up the initial assessment. After the initial assessment is complete, the RN will orient the attendant to the Plan of Service. Finally, the attendant selected will begin the duties requested.

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